Check out our FAQs below. If you do not find what you're looking for, please contact us directly.
How can I add my work colleagues?
In your members section you will find a button saying ‘Connected accounts’. Here you will find a link to share with your staff.
Once they register, return to 'Connected accounts' to approve their requests.
Does your employee already have an account with us? They can login and enter your PN ID under ‘Join organisation’ in their ‘My account’ section.
How do I reset my password?
In your members section you will find a button saying ‘Update account’, here you can change your password.
How do I change my card details?
Where can I find my invoices?
Inside the members area you will see a ‘Billing & Invoices’ tab on the left, follow this link to view and download your invoices.
Subscriptions & trials
How does the trial work?
Simply subscribe to a yearly membership to the Research Reviews or Masterclass, enjoy the premium content, and if you don’t like what you see - you can cancel anytime before your free 7 days has passed and you won’t be charged.
NB: The free trial ends exactly 7 days from when you signed up. For example if you signed up at 10:05am on Sunday (your local time) it will end at 10:05am the following Sunday (your local time).
When will I be charged?
If you purchased a yearly plan with a trial, you will be charged after 7-days. If you purchase a monthly plan (available for our Research Reviews service only), you will be charged immediately.
Do subscriptions auto-renew?
All subscriptions will automatically renew every month or year depending on which plan is chosen. If you cancel your plan it will not auto-renew, and will end once the period you have paid for is over.
Can I get a Clinic or Group subscription?
How can I cancel my trial or subscription?
If you signed up via the website:
In your account upon logging in, you will see a ‘billing & invoices’ tab. Click on this you will see where to cancel. If you cancel during the trial period you will not be charged.
If you signed up via the app:
1. Open the 'settings' app in your phone
2. Tap your name
3. Tap subscriptions
4. Tap Physio Network
5. Tap cancel subscription
If you cancel during the trial period you will not be charged.
Can I upgrade from a monthly subscription to a yearly?
Yes you can! If you want to upgrade to a yearly subscription on our Research review service, simply follow the instructions via the ‘billing and invoices’ section in your members area.
What are the benefits?
- Save 30% (Only $119 per year compared to paying $179 per year as a monthly member)
- Access EXCLUSIVE bonus content (online presentations, videos and more)
- Download and print ALL previous issues
Can I get a student discount on my subscription?
Students can get 20% off of their subscription for our Research Review service, information on this can be found here.
For the Research Review service, is the full text of each study provided?
Due to copyright laws we are unfortunately not able to provide the full text of all studies reviewed. Some studies are available full text, and when they are we provide a link to them at the end of the review. For those that aren’t, we still provide a reference and link to the abstract at the end of the review. Readers can use this reference to search and purchase the article if they wish.
CEUs / CPD
Which countries is your continuing education content approved in?
Our content can be used for CPD/CEU points/hours in Australia, UK, USA (43 states - see below for details), Canada, New Zealand, Ireland, Austria, South Africa and more.
USA - Our content is approved for CEUs in all states apart from District of Columbia, Louisiana, Maryland, Minnesota, New Jersey, Ohio, Texas and West Virginia. People from these states may use the guidance HERE to apply for individual approval for our content. We can provide you with materials to submit for this.
How do I register my CPD hours in Australia?
The time taken to read an issue of the Research Reviews, watch a Masterclass, or watch a Practical, and successfully pass it’s linked quiz can be recorded as CPD.
In your CPD portfolio document (click here for a PDF of the CPD guidelines), under 'non-formal and incidental activities', under 'activity', for the Research Reviews write 'read reviews on 12 recent research articles in the ____ issue of the Physio Network Research Reviews
- Time - The amount of time you spent
- Provider - Physio Network
- Reflections - Key takeaways you picked up from the issue
This same process above can be used for Masterclass and Practicals.
NB: You can download and/or print certificates gained after completing each quiz for your records.
How do I obtain CEUs for your online education in the USA?
Our content is approved for CEUs in all states apart from District of Columbia, Louisiana, Maryland, Minnesota, New Jersey, Ohio, Texas and West Virginia. People from these states may use the guidance HERE to apply for individual approval for our content. We can provide you with materials to submit for this.
For people in the 43 states we are approved in, CEUs for our content are pre-approved or will be accepted for credit toward licensure renewal (by regulatory reciprocity).
Research Reviews - Each monthly issue is approved for 1 CEU point/hour.
Masterclass - Each Masterclass is approved for 2-3 CEU points/hours.
Practicals - Each Practical is approved for 1 CEU point/hour.
Our online education is subcontracted to Redefine Health Education for the purposes of CEU approvals. RHE is a registered CE approval agency of the PT Board of California, a rule-approved CE provider of the PT Board of Florida (#50-32784), a licensed CE sponsor of physical therapy continuing education by the Illinois Department of Financial & Professional Regulation (IDFPR #216.000360), an approved continuing competence provider by the APTA North Carolina (#22-0729-033), an approved CE provider of the PT Board of New Mexico, and an approved CE provider of the PT Board of Oklahoma (#BAP202310010) and recognized by the New York State Education Department's State Board for Physical Therapy as an approved sponsor of PT/PTA continuing education. In addition to the aforementioned jurisdictions, courses approved by other state boards & APTA chapters will be accepted for licensure credit in all the jurisdictions listed on this webpage, pursuant to regulation: https://www.redefinehealthed.com/ceuinfo.
How do I register my CPD hours in the UK?
The time taken to read an issue of research reviews and successfully pass it’s linked quiz can be recorded as CPD.
You can use the information provided in this document (https://www.hcpc-uk.org/globalassets/resources/guidance/continuing-professional-development-and-your-registration.pdf) by the HCPC to help guide and record your CPD, as required for an audit.
Research Reviews can be used for the CPD activities 'Self directed learning', also as a part of 'Work based learning' such a 'Journal Club', for 'Reflective practice' or 'In service training'. By completing the quiz produced for each issue, you can use the certificates of completion as supporting evidence.
Masterclass and Practicals
The very same information can be applied for Masterclass and Practicals. For example, watching a 2 hour lecture can be recorded as 2 hours of ‘Self directed learning’. And a 1 hour Practical can be recorded as 1 hour of ‘Self directed learning’. Our quizzes for each Masterclass/Practical encourage reflection and retention of information. With this each quiz can also be recorded as CPD time.
NB: For either Research Reviews, Masterclass or Practicals you can gain certificates after completing each quiz, downloading and/or printing them for your records.
How many CPD/CEU hours can I obtain with my 12 month subscription?
Each monthly Research Review issue counts for 1 hour/point, therefore 12 points per year.
Each Masterclass counts for 2+ hours/points, therefore 24+ hours/points per year.
Each Practical counts for 1 hour/point, therefore 12 points per year.
Can Physio Network's online education count towards CEUs for an athletic trainer?
The Research Reviews, Masterclasses and Practicals can count towards CEUs for Athletic Trainers through the BOC, under category D here.
Do the research reviews count for CPD for Exercise Physiologists?
Our reviews have been verified with ESSA to count for 5 points under the Self education category.
Physio Network provides benefits to ESSA members, check on their website for more details.
Do the research reviews count for CECs for personal trainers through Fitness Australia?
They can count for up to 10 CECs for a level 3 AusREP and up to 4 CECs for a level 2 AusREP, over a two year period, falling under the 'Affiliated education' category in the guideline document linked below. This is because we are approved by the Australian Physiotherapy Association (APA): https://bp-fitnessaustralia-production.s3.amazonaws.com/uploads/uploaded_file/file/412164/20190830-CEC-Guidelines-v2.0.pdf
Can I take each Masterclass whenever I want?
You can complete each Masterclass at your own pace. You have unlimited access to all classes once you are a member.
Can I watch the content on my mobile?
Yes you can! The same goes for your tablet.
Can I download the videos?
The Masterclass lectures are not available to download, however you can watch them any time across your devices.