FAQs

Check out our FAQs below. If you do not find what you're looking for, please contact us directly.

My account

How can I add my work colleagues?

In your members section you will find a button saying ‘Connected accounts’, here you will find a link to share with your colleagues. Once they confirm they have created their account, return here and click ‘Manage requests and accounts’, then accept their requests!

How do I reset my password?

In your members section you will find a button saying ‘Update account’, here you can change your password.

How do I change my card details?

In your members section you will find a button saying ‘Billing & invoices’, follow this link and the button ‘visit’ to change your card details.

If you have any trouble contact us here or email us at [email protected].

Where can I find my invoices?

Inside the members area you will see a ‘Billing & Invoices’ tab on the left, follow this link to view and download your invoices.

Subscriptions & trials

How does the trial work?

Simply subscribe to a yearly membership to the Research Reviews or Masterclass, enjoy the premium content, and if you don’t like what you see - you can cancel anytime before your free 7 days has passed and you won’t be charged.

NB: The free trial ends exactly 7 days from when you signed up. For example if you signed up at 10:05am on Sunday (your local time) it will end at 10:05am the following Sunday (your local time).

When will I be charged?

If you purchased a yearly plan with a trial, you will be charged after 7-days. If you purchase a monthly plan (available for our Research Reviews service only), you will be charged immediately.

Do subscriptions auto-renew?

All subscriptions will automatically renew every month or year depending on which plan is chosen. If you cancel your plan it will not auto-renew, and will end once the period you have paid for is over.

Can I get a Clinic or Group subscription?

More and more practices, organisations and groups are joining Physio Network to keep up to date. Our Research Review service offers subscriptions for up to 10 people here.

Our Masterclass offers the same here.

If you would like a quote for more than 10 people please message us here.

How can I cancel my trial or subscription?

In your account upon logging in, you will see a ‘billing & invoices’ tab. Click on this you will see where to cancel. If you cancel during the trial period you will not be charged.

Can I upgrade from a monthly subscription to a yearly?

Yes you can! If you would prefer to try a yearly subscription on our Research review service, simply subscribe and when you are ready, follow instructions via the ‘billing and invoices’ section in your members area.

What are the benefits?

  • Save 20% (Only $99 per year compared to paying $120 per year as a monthly member)
  • Access EXCLUSIVE bonus content (online presentations, videos and more)
  • Download and print ALL previous issues

Can I get a student discount on my subscription?

Students can get 20% off of their subscription for our Research Review service, information on this can be found here.

For the Research Review service, is the full text of each study provided?

Due to copyright laws we are unfortunately not able to provide the full text of all studies reviewed. Some studies are available full text, and when they are we provide a link to them at the end of the review. For those that aren’t, we still provide a reference and link to the abstract at the end of the review. Readers can use this reference to search and purchase the article if they wish.

CEUs / CPD

Which countries is your continuing education content approved in?

Our content can be used for CPD/CEU points/hours in Australia, UK, USA (most states - see further FAQs for details), Canada, New Zealand, Ireland, Austria, South Africa and more.

How do I register my CPD hours in Australia?

The time taken to read an issue of research reviews and successfully pass it’s linked quiz can be recorded as CPD.

In your CPD portfolio document (click here for a PDF of the CPD guidelines), under 'non-formal and incidental activities', under 'activity' write 'read reviews on 12 recent research articles in the ____ issue of the Physio Network Research Reviews'

  • Time - The amount of time you spent
  • Provider - Physio Network
  • Reflections - Key takeaways you picked up from the issue

NB: You can download and/or print certificates gained after completing each quiz for your records.

How do I register the research reviews for CEUs for the USA?

Each monthly issue is approved for 1 CEU point/hour through the Arizona Physical Therapy Association (accepted in 30 states). If your state uses CEUlocker, simply search the issue (e.g. Physio Network January 2020) in the CEUlocker search portal to find it. If your state does not use CEUlocker, simply submit as per your states CEU submission process, using the certificate of completion attained after completing the quiz as evidence.

List of states approved for CEUs:

Alaska, Arizona, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Oregon, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Washington, Wisconsin and Wyoming.

If your state is not listed above we can provide you with materials to submit for approval to your state board or body that oversees CEU applications.

Note - some states allow CEU points to be accrued through self-education or your own online learning. Our certificates can be used as evidence for this category of learning.

Additionally, some states do not require continuing education for re-licensure. Finally, some states do not perform verification of continuing education material. Please check with your state physical therapy association or state PT board for more details.

Please contact us if you have any questions regarding this.

How do I register Masterclass for CEUs for the USA?

Each Masterclass is approved for 2 CEU points/hours through the Arizona Physical Therapy Association (accepted in 30 states). If your state uses CEUlocker, simply search the Masterclass course name (e.g. The sporting shoulder) in the CEUlocker search portal to find it. If your state does not use CEUlocker, simply submit as per your states CEU submission process, using the certificate of completion attained after completing the quiz as evidence.

List of states approved for CEUs:

Alaska, Arizona, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Oregon, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Washington, Wisconsin and Wyoming.

If your state is not listed above we can provide you with materials to submit for approval to your state board or body that oversees CEU applications.

Note - some states allow CEU points to be accrued through self-education or your own online learning. Our certificates can be used as evidence for this category of learning.

Additionally, some states do not require continuing education for re-licensure. Finally, some states do not perform verification of continuing education material. Please check with your state physical therapy association or state PT board for more details.

Please contact us if you have any questions regarding this.

*Connor Gleadhill's Masterclass on telehealth is approved for 1.5 CEU points/hours.

How do I register my CPD hours in the UK?

Research Reviews

The time taken to read an issue of research reviews and successfully pass it’s linked quiz can be recorded as CPD.

You can use the information provided in this document (https://www.hcpc-uk.org/globalassets/resources/guidance/continuing-professional-development-and-your-registration.pdf) by the HCPC to help guide and record your CPD, as required for an audit.

Research Reviews can be used for the CPD activities 'Self directed learning', also as a part of 'Work based learning' such a 'Journal Club', for 'Reflective practice' or 'In service training'. By completing the quiz produced for each issue, you can use the certificates of completion as supporting evidence.

Masterclass

The very same information can be applied for Masterclass lectures. For example, watching a 2 hour lecture can be recorded as 2 hours of ‘Self directed learning’. Our quizzes for each Masterclass encourage reflection and retention of information. With this each quiz can also be recorded as CPD time.

NB: For either Research Reviews or Masterclass you can gain certificates after completing each quiz, downloading and/or printing them for your records.

How many CPD hours can I obtain with my 12 month subscription?

Each monthly Research Review issue counts for 1 hour/point, therefore 12 points per year.

Each Masterclass counts for 2 hours/points, therefore 24 hours/points per year.

Do the research reviews count for CPD for Exercise Physiologists?

Our reviews have been verified with ESSA to count for 5 points under the Self education category.

Physio Network provides benefits to ESSA members, check on their website for more details.

Do the research reviews count for CECs for personal trainers through Fitness Australia?

They can count for up to 10 CECs for a level 3 AusREP and up to 4 CECs for a level 2 AusREP, over a two year period, falling under the 'Affiliated education' category in the guideline document linked below. This is because we are approved by the Australian Physiotherapy Association (APA): https://bp-fitnessaustralia-production.s3.amazonaws.com/uploads/uploaded_file/file/412164/20190830-CEC-Guidelines-v2.0.pdf

Masterclass

Can I take each Masterclass whenever I want?

You can complete each Masterclass at your own pace. You have unlimited access to all classes once you are a member.

Can I watch the content on my mobile?

Yes you can! The same goes for your tablet.

Can I download the videos?

The Masterclass lectures are not available to download, however you can watch them any time across your devices.