FAQs

Check out our FAQs below. If you do not find what you're looking for, please contact us directly.

My account

How can I add my work colleagues?

In your members section you will find a button saying ‘Connected accounts’, here you will find a link to share with your colleagues. Once they confirm they have created their account, return here and click ‘Manage requests and accounts’, then accept their requests!

How do I reset my password?

In your members section you will find a button saying ‘Update account’, here you can change your password.

How do I change my card details?

In your members section you will find a button saying ‘Billing & invoices’, follow this link and the button ‘visit’ to change your card details.

If you have any trouble contact us here or email us at [email protected].

Where can I find my invoices?

Inside the members area you will see a ‘Billing & Invoices’ tab on the left, follow this link to view and download your invoices.

Subscriptions & trials

How does the trial work?

Start your 7-day trial by signing up to Physio Network’s Research Review service, Masterclass service – or both. You can cancel anytime within 7 days from, and including, the date you signed up. Simply subscribe, enjoy the premium content, and if you don’t like what you see you can cancel anytime before your free 7-days have passed.

When will I be charged?

If you purchased a yearly plan with a trial, you will be charged after 7-days. If you purchase a monthly plan (available for our Research Reviews service only), you will be charged immediately.

Do subscriptions auto-renew?

All subscriptions will automatically renew every month or year depending on which plan is chosen. If you cancel your plan it will not auto-renew, and will end once the period you have paid for is over.

Can I get a Clinic or Group subscription?

More and more practices, organisations and groups are joining Physio Network to keep up to date. Our Research Review service offers subscriptions for up to 10 people here. If you would like a quote for more than 10 people please message us here.

How can I cancel my trial or subscription?

In your account upon logging in, you will see a ‘billing & invoices’ tab. Click on this you will see where to cancel. If you cancel during the trial period you will not be charged.

Can I upgrade from a monthly subscription to a yearly?

Yes you can! If you would prefer to try a yearly subscription on our Research review service, simply subscribe and when you are ready, follow instructions via the ‘billing and invoices’ section in your members area.

What are the benefits?

  • Save 20% (Only $99 per year compared to paying $120 per year as a monthly member)
  • Access EXCLUSIVE bonus content (online presentations, videos and more)
  • Download and print ALL previous issues

Can I get a student discount on my subscription?

Students can get 20% off of their subscription for our Research Review service, information on this can be found here.

For the Research Review service, is the full text of each study provided?

Due to copyright laws we are unfortunately not able to provide the full text of all studies reviewed. Some studies are available full text, and when they are we provide a link to them at the end of the review. For those that aren’t, we still provide a reference and link to the abstract at the end of the review. Readers can use this reference to search and purchase the article if they wish.

CEUs / CPD

How many CPD hours can I obtain with my 12 month subscription?

Each 12 research review issue can take anywhere between 1-1.5 hours to read. Depending on how you use it for your learning, you can log the time accordingly, plus the time taken to complete each quiz.

Do the research reviews count for CPD for Exercise Physiologists?

Our reviews have been verified with ESSA to count for 5 points under the Self education category.

Physio Network provides benefits to ESSA members, check on their website for more details.

Do the research reviews count for CECs for personal trainers through Fitness Australia?

They can count for up to 10 CECs for a level 3 AusREP and up to 4 CECs for a level 2 AusREP, over a two year period, falling under the 'Affiliated education' category in the guideline document linked below. This is because we are approved by the Australian Physiotherapy Association (APA): https://bp-fitnessaustralia-production.s3.amazonaws.com/uploads/uploaded_file/file/354668/CEC-Guidelines.pdf

How do I register my CPD hours in the UK?

The time taken to read an issue of research reviews and successfully pass it’s linked quiz can be recorded as CPD.

You can use the information provided in this document (https://www.hcpc-uk.org/globalassets/resources/guidance/continuing-professional-development-and-your-registration.pdf) by the HCPC to help guide and record your CPD, as required for an audit.

Research Reviews can be used for the CPD activities 'Self directed learning', also as a part of 'Work based learning' such a 'Journal Club', for 'Reflective practice' or 'In service training'. By completing the quiz produced for each issue, you can use the certificates of completion as supporting evidence.

NB: You can download and/or print certificates gained after completing each quiz for your records.

How do I register my CEUs for the USA?

Reading an issue of research reviews and passing it’s quiz qualifies you for 1 CEU.

To acquire CEU points for the Physio Network Research Reviews:

Note:

  • Each monthly edition counts for 1 CCU/CEU point for PTs and PTAs through the FSBPT
  • We are approved in most States. For a list of states, see the ‘Acceptance’ section here - https://pt.fsbpt.net/aPTitude/content/public/FSBPTCertification
  • Issues from December 2018 onwards are approved
  • Each issue is approved for CCUs/CEUs approximately 4-6 weeks after it is released on the Physio Network website at the start of the month
  • You can download and/or print certificates gained after completing each quiz for your records

How do I register my CPD hours in Australia?

The time taken to read an issue of research reviews and successfully pass it’s linked quiz can be recorded as CPD.

In your CPD portfolio document (click here for a PDF of the CPD guidelines), under 'non-formal and incidental activities', under 'activity' write 'read reviews on 12 recent research articles in the ____ issue of the Physio Network Research Reviews'

  • Time - The amount of time you spent
  • Provider - Physio Network
  • Reflections - Key takeaways you picked up from the issue

NB: You can download and/or print certificates gained after completing each quiz for your records.

Masterclass

Can I take each Masterclass whenever I want?

It is recommended that you sit all modules of each class within a reasonably short time span, but you can complete each at your own pace. You have unlimited access to all classes once you are a member.

Will my year of Masterclass start from my purchase date or when I start a class?

Your access to all Masterclass content is counted from the date you subscribe.

Can I watch the content on my mobile?

Yes you can! The same goes for your tablet.

Can I download the videos?

The Masterclass lectures are not available to download, however you can watch them any time across your devices.