Telehealth isn’t new and it certainly isn’t going to transform healthcare by itself. Moving to online consultations can be daunting and challenging – for clinician and patient alike. Healthcare, and health professionals, have been slow to change and adapt to new ways of doing things. Telehealth is different, and that is a good thing.
In this masterclass, we go through some basics about telehealth that will reduce clinician anxiety and improve the patient’s experience. More importantly, in this masterclass, we will discuss different ways of doing things – because we have to do things differently online. Telehealth won’t transform healthcare; it will only ever be a useful adjunct to what we do. The real innovation in healthcare will be embracing the differences in online consultations and changing the way we do things. This masterclass will transcend telehealth, and change the way you do your job.
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Reducing patient inertia to telehealth
Patients have enough barriers to enjoying full health, accessing face to face healthcare, they don’t need more in accessing telehealth. User experience is something large innovative companies do well; we don’t in healthcare. It is time we take user experience into account in all aspects of healthcare, not just ‘telehealth’.
Reducing clinician inertia to telehealth
Healthcare has been slow to take up technology, but our patients get a lot of their healthcare information through technology. It is time we joined them and embrace the challenge of online care. But first we must deal with some of our own barriers.
Real innovation - communicating better
For many, moving to telehealth will be confronting. But it doesn’t have to be; we all have some unsung heroes in our clinical arsenal that now have to be used to their full potential. It’s time we used these skills to their full potential.
Assessment, treatment and the future
Online care is different, there’s no glossing over this fact. But assessments can be as valid online; we probably have to re-think the way we get to our conclusions. Treatment for many will be radically different, but when you create a real partnership, you may find different ways of coming to the same place.